A signed agreement comes first
We sign a business associate agreement (BAA) with your group before we receive any patient information. If you have your own BAA, we will review it with you.
Only approved systems
Patient information is handled only in systems whose vendors sign BAAs with us. It never goes into personal email, chat apps or consumer AI tools.
Limited, named access
Each person has their own login with 2-step verification, and sees only the accounts they work on. Access is reviewed every quarter and removed the day someone leaves.
Trained people
Everyone who can see patient information signs a confidentiality agreement and completes HIPAA training before they start, and again every year.
Software and people together
Software checks claims and drafts routine work, and our team reviews all of it before it goes out. Your patient information stays in our US-hosted, BAA-covered systems.
If something goes wrong
If we find that your data may have been exposed, we tell you promptly, as our BAA requires, and help you respond.
This website
Our website forms never ask for patient information. Please don't include patient names or details when you contact us.
Questions about security? Email hello@titraterevenue.com.